Liberty's Accessories emporium is a carefully curated edit of Sunglasses, Scarves, Handbags, and of course, its own beautiful Liberty London collection.

The proud home to this season’s slick daytime clutches and designer totes to silk satin scarves and statement sunglasses, it truly is a shopper’s playground of discovery.

Are you passionate about designer fashion? Are you able to offer an exceptional customer experience and inspire customers through their own journey of discovery within the Liberty emporium?

We are on the lookout for Superstar Sales Associates to join the team, who know their Marni from their Michino and Missoni from McQueen.

Key Responsibilities

Service for Sales: Provides service excellence to maximise sales

• Is visible on the floor
• Acknowledges all customers to the department
• Engages with customers by approaching them and initiating conversation
• Asks open ended questions to establish customer needs
• Confidently demonstrates product knowledge
• Maximises sale by offering additional products and services
• Overcomes objections by offering alternatives
• Operates till efficiently
• Informs customer of current events and promotions
• Takes every opportunity to promote and open Liberty Loyalty Card
• Takes personal responsibility for ensuing customer problems are resolved
• Creates further selling opportunities by taking customer details and contacting them to give them a reason to return 

Standards:

Creates the environment to give the customer the best shopping experience

• Ensure fixtures are fully stocked with balance of sizes and range
• Checks stock to ensure it is currently ticketed and security tagged
• Prepares for the day by dusting and cleaning fixtures
• Monitors fitting room throughout the day to ensure it is welcoming for every customer
• Keeps stockroom tidy and organised
• Attends to deliveries within day of arrival
• Keeps till area tidy and free of unnecessary clutter
• Keeps till areas stocked of tissue paper and bags
• Adheres to dress code and is well groomed to represent luxury brand

Knowledge, Skills and Abilities

• Excels in achieving personal goals
• Consistently delivers a great performance
• Has a strong customer centric focus
• Works well with others.
• Demonstrates a real drive for excellence
• Up to date with current trends and relevant brands

Who we would love to see:

You will have come from a strong luxury retail background with a product/brand/designer knowledge that is second to none, as well as innate sense of style and fashion.

You'll have a strong understanding of the importance of building and maintaining relationships and have spectacular sales skills. An understanding of the needs of all our customers is vital as is the ability to adapt your approach accordingly, offering a bespoke service to each and every Liberty customer.