Role Overview:

We're looking for a highly organised and detail-oriented CRM Assistant to join our Digital Marketing team. This is an exciting opportunity to support the planning, execution and optimisation of our customer email marketing programme, helping to deliver engaging and personalised communications that drive customer engagement, loyalty and commercial performance.

Working closely with the CRM team, you'll support campaign delivery from briefing through to deployment, while gaining hands-on experience in customer segmentation, testing, reporting and email marketing best practice.

Key Responsibilities:

• Support the creation, testing and deployment of CRM email campaigns.

• Assist with customer segmentation, campaign scheduling and quality assurance to ensure emails are accurate and delivered on time.

• Help manage the day-to-day CRM campaign calendar and support key marketing campaigns throughout the year.

• Monitor campaign performance and assist with reporting, sharing insights with the wider team.

• Work collaboratively with teams across Marketing, Creative and Trading to deliver engaging customer communications.

• Stay up to date with CRM and email marketing trends, bringing new ideas and a willingness to learn.

About You:

• Enthusiastic, curious and keen to learn.

• Organised and able to manage priorities effectively.

• Customer-focused with an interest in creating great customer experiences.

• Positive team player with a collaborative approach.

• Takes pride in producing accurate, high-quality work.

• Adaptable and excited to develop a career in digital marketing and CRM.

Liberty is proud to be an equal opportunities employer and opposes all forms of unlawful discrimination. We are committed to creating an environment where people from all backgrounds can thrive – bringing their unique perspectives, skills, and experience to everything we do.

We are dedicated to eliminating both conscious and unconscious bias from our practices. Our approach is grounded in respect, fairness, and consistency, ensuring that no one is treated less favourably based on gender, race, age, disability, sexual orientation, religion or belief, or any other protected characteristic.