Role Overview:

We are seeking a Freelance Fragrance Specialist (30-37 hours) to support across our counters across North America. Reporting to our LBTY North American Sales Manager, you will be a passionate ambassador, possessing expert fragrant knowledge and delivering the most exceptional customer service and maximising sales at every opportunity.

Key Responsibilities:

Customer Engagement:

• Work with the assigned store as the point of contact between customer and LBTY.

• Acknowledge all customers, approaching and initiating conversation.

• Ask open-ended questions to establish customer’s needs.

• Provide service excellence to maximise sales.

• Take personal responsibility for ensuring any customer problems are resolved.

Product and Sales:

• Confidently demonstrate in-depth product knowledge.

• Overcome objections by offering relevant alternatives.

• Collaborating with store teams for events, sales & sampling.

Duties, Recaps and Reporting:

• Clean/dust our display at the beginning of the shift.

• Check stock at the beginning of each shift to ensure you have all SKUs.

• Communicate low/out of stock concerns to our North American Sales Manager, whilst also sending a weekly recap after your last weekly shift.

• Recaps to include Sales (SKUs sold), memorable client interactions, stock concerns, events in store, as well as tested/sample inventory.

Salary expectations: : $30- $35/hour

Liberty is proud to be an equal opportunities employer and opposes all forms of unlawful discrimination. We are committed to creating an environment where people from all backgrounds can thrive – bringing their unique perspectives, skills, and experience to everything we do.

We are dedicated to eliminating both conscious and unconscious bias from our practices. Our approach is grounded in respect, fairness, and consistency, ensuring that no one is treated less favourably based on gender, race, age, disability, sexual orientation, religion or belief, or any other protected characteristic.